Survey Thank you for your time and feedback! 1About you2Your RV Experience3Customer Service4Pricing Name* First Last Experience RVing* First Time Second Time Expert How often do you rent an RV?* Twice per Year Every Year One Time Only You are more about:* Explore and visiting Camping How easy was the booking process?*Please SelectSuper easyAverageVery difficult What was the main factor/s you choose this RV?* Design Features Price How would you rate the overall quality of your RV?*Please SelectExcellentAveragePoorCan you please describe what was wrong with your RV?How clean was your RV?*Please SelectSpotlessSatisfactoryAverageCan you please provide any details about what was missed?How easy was to operate the RV?*Please SelectEasy. A button away.Took me a min to figure it out.Challenging.Can you please describe your challenge in operating the RV? Overall, how was your customer service experience?*Please SelectExcellentCould be betterYou guys need trainingHow would you rate your delivery agent?*Please SelectExcellentGoodNeeds trainingCan you describe the areas where the agent can improve?Was the rental process explained and clear?*Please SelectVery clearEasy with some questionsLots of surprisesSome details can help us improve the rental process:Did we do a great job walking you through the RV?*Please SelectVery detailedAverageNot at allThis can't happen again. Was the delivery agent: In a rush Too much information How was the price?* Matched the quality Not bad Too high Where the additional charges reasonable?*Please SelectYesAverageNot at allSince we don't make a profit on the additional charges, would you prefer:Luxe RV take the lossIncrease the price and include themExplain better before rentingDeposit and Full Payment*Please SelectVery fairToo much up-frontDelivery and Pick Up times*Please SelectNormal. Just like a hotel.Preferred an early delivery without a feeEarly delivery fees make senseLastly, how likely are you to recommend Luxe RV to a friend?* Very likely Not convinced Not at all
